Frequently Asked Questions

Everything you need to know about shopping with Jason Wu Studio.

Where does Jason Wu Studio ship?

We currently offer domestic shipping within the United States and select international destinations. Shipping rates and delivery times vary depending on your location and the selected shipping method at checkout.

What is your return policy?

We accept returns on unworn, unwashed items with original tags attached within 14 days of delivery. Please note that certain items, such as evening wear or sale pieces, may be subject to specific return conditions.

How do I determine my size in Jason Wu collections?

To ensure the perfect fit, please refer to our comprehensive Size Guide located on each product page. Our designs typically follow standard US sizing, but specific measurements are provided for precision.

Can I modify or cancel my order after it has been placed?

Our team works quickly to process and ship your order. As a result, we can only accommodate cancellations or modifications within 60 minutes of order placement.

Are your products authentic?

Yes, every item purchased directly through our official website is guaranteed 100% authentic Jason Wu Studio merchandise, crafted with the highest quality materials and craftsmanship.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Shop Pay for a seamless checkout experience.